Unlocking the Triad of Success: The Benefits of Measuring Business Processes with Balance Measures
Photo by Culture Creative When measuring process performance, the key is to adopt a balanced approach that considers various dimensions...
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Pivot lab
Jan 232 min read
‘The best laid schemes o' Mice an' Men, Gang aft agley’
January tends to see a flurry of ideas, blogs, and articles about how to be better in 2024 – more organised, more productive, more...
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Pivot lab
Nov 27, 20232 min read
The value of customer insight
This Black Friday weekend we were thinking about customer trends. As retailers braced themselves for a weekend of tills ringing, on-line...
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